Report an Outage or Hazard

Currently the only way to report a power outage is by phone:

Sudbury
West Nipissing

Social media and email are not monitored after hours and weekends.

Step 1:

Is it just my house or my neighbor's too?

Check your circuit or fuse panel to make sure you haven't had one trip. If you have, do a reset or replace fuse.

  • Check your circuit or fuse panel to make sure you haven’t had one trip.
  • If you have, do a reset or replace fuse.

Step 2:

What number should I call? Please have your information ready.

Check your circuit or fuse panel to make sure you haven't had one trip. If you have, do a reset or replace fuse.

  • You will need to know your service provider.
  • Your electricity distributor can be found on your latest bill or you can also view our interactive map here.

Step 3:

Call your distribution company.

If you are in the Greater Sudbury area please call:

Sudbury

In the West Nipissing area, please call:

West Nipissing
Address

500 Regent St, Box 250 Sudbury, ON P3E 4P1

E-mail
customerservice@gsuinc.ca
Sudbury
Sudbury
West Nippising
West Nippising
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