If you are trying to make a payment to avoid disconnection or arrange reconnection, you must call our Customer Service Team during regular business hours, Mon. Fri., 8:30am – 4:00pm to speak to a representative about your arrangements.
Failure to do this may cause an unnecessary delay in payment validation.
For your convenience we offer the following options for paying your monthly bill:
Pre-Authorized Direct Debit Options
Equal Payment Plan
An equal amount is withdrawn monthly. If you have a credit/debit balance when we settle your account annually, we will factor your balance into the calculation of your new monthly amount.
Process for reconciliation on the Equal Payment Plan:
If you have a balance owing when we settle your account annually, we will factor the balance owing into the calculation of your new monthly amount. This new draft amount will be withdrawn on your normal withdrawal date.
If you have a credit balance when we settle your account annually, we will factor the balance owing into the calculation of your new monthly amount. This new draft amount will be withdrawn on your normal withdrawal date. You may contact GSU within 10 days of the date of your reconciliation bill to request a refund.
Variable (Actual)
The amount of your current bill automatically withdrawn on the due date of your bill.
How to register:
To sign up for one of the above direct debit plans and have your payments automatically taken out of your bank account, please print and complete the form, then mail it in with a void cheque to: Greater Sudbury Utilities, PO Box 250, Sudbury, ON P3E 4P1 or email your completed form to: customerservice@gsuinc.ca.
We have partnered with Paymentus Corporation to bring you the convenience of paying by credit card. Individual transactions up to a maximum amount of $1,000.00 allowed. For transactions that are more than $1,000.00, multiple transactions will need to be made.
We will receive instant notification of your payment and will be posted to your account the next business day. For each payment you will receive a confirmation number. We will also send you an email confirmation for your records.
A convenience fee of 1.75% will be charged to you for this type of transaction. GSU does not receive any part of the convenience fee. Paymentus is an independent company providing this service for your convenience.
Cash payments (as well as debit) are accepted by City of Greater Sudbury Citizen Service Centers. Check the link below for locations and current hours of operation.
